Imprint / Legal notice

Legal information about the operator of this store, published as required by e-commerce and distance selling rules.

Operator

SecretESIM is the trading name of the online store operated by:

• Legal entity: PIPILIA SH.P.K.
• Business registration (NUI): 811312884
• Business registration authority: ARBK
• Legal form: limited liability company (Shoqëri me përgjegjësi të kufizuara)
• Website: https://secretesim.com

Contact

• Email: [email protected]
• WhatsApp: +38348113200
• Support form: https://secretesim.com/support
• Privacy: [email protected]
• Legal and wholesale: [email protected]

We answer support within one working day and formal complaints within five.

Regulatory status

SecretESIM resells data-only eSIM profiles supplied by contracted wholesale aggregators and their roaming partners. We do not operate a radio network, we are not assigned numbering resources, and we provide no voice, SMS, or emergency-call service. Emergency calling stays on your home SIM.

Service providers

• Payments: Paysera (cards and bank transfer on the Paysera checkout page)
• Connectivity: contracted wholesale eSIM aggregators
• Hosting, email, and monitoring: contracted processors listed in the Privacy notice

Responsibility for content

SecretESIM is responsible for the content of this store. External links are checked when added; we are not responsible for what those sites publish later.

Consumer disputes

Contact us first at [email protected] or WhatsApp +38348113200. EU consumers can also use the European Commission's online dispute resolution platform. We are not currently obliged, and do not undertake, to participate in proceedings before a consumer arbitration board.